Service Health

👍
Service Health
All systems performing nominally.

Incident Log

Sep 28, 2022: AWS reported outage.
- Impact: MetaKeep failed over to a different region.ß
- Engineering Notes: MetaKeep Health Monitoring caught incident on time, and we investigated the issue ASAP
- Event Log:
  - 13:42 PDT: Issue resolved.
  - 13:03 PDT: API error rate and latency have gone down. AWS issue is not fully resolved yet.
  - 10:13 PDT: AWS reported outage.
  - 10:04 PDT: MetaKeep Health Monitoring reported performance degradation on REST APIs.
May 16, 2022: Alchemy reported partial outage.
- Impact: Zero downtime for MetaKeep's customers.
- Engineering Notes: MetaKeep Health Monitoring caught incident on time, MetaKeep Automated Health Recovery kicked in and took preemptive actions to ensure service continuity.
- Event Log:
  - 12:25 PDT: MetaKeep Health Monitoring reported nominal performance. Incident marked as resolved.
  - 12:05 PDT: MetaKeep load balances traffic back to Alchemy
  - 10:15 PDT: Alchemy reported incident resolution on their end.
  - 08:02 PDT: Performance metrics returned back to nominal. Incident marked as mitigated.
  - 07:59 PDT: MetaKeep Automatic Health Recovery marked Alchemy as unacceptably unhealthy and failed over all traffic to Infura.
  - 07:58 PDT: Alchemy reported partial outage of Polygon Mumbai.
  - 07:56 PDT: MetaKeep Health Monitoring reported performance degradation on Alchemy for Polygon Mumbai affecting Dublin testnet.